FAQ
We strive to offer you the best buying experience online! Click on the topics below for details.
Ordering
- How do I place an order?
- How do I get my Tax invoice?
- Can I cancel or change my order once the order is confirmed?
Payment
- What payment methods do you accept?
- Can I pay with my credit card?
- Can I pay by money order, or bank check?
Shipping & Delivery
More »My Account
- How do I create an account with phyloxen?
- How do I update my account information?
- What should I do if I have forgotten my login?
Products
- How do I get answers to specific product questions?
- What should I do if I found the item received is not exactly what was described when I placed the order?
- Why are your prices so low?
Warranty & Returns
- Customer Order Error
- How do I make a warranty claim?
- I have received my item but the packaging was damaged during transit, can I change the item?